Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Purchase Options and Cancellation Policy

This policy explains the purchase options available for NeuroRoast and how customers can manage or cancel subscription orders.

Purchase Options

NeuroRoast may be purchased through one of the following options:

One-Time Purchase

A one-time purchase is charged once at checkout and does not automatically renew.

Subscribe & Save

Subscribe & Save is an automatically renewing subscription. By selecting this option, you authorise Surgent Supplements Ltd to charge your chosen payment method and send NeuroRoast at the frequency displayed during checkout.

Unless cancelled, your subscription will continue automatically.

Subscription Discount

Eligible Subscribe & Save customers receive:

• 15% off their first three subscription orders; and

• 20% off subscription orders from the fourth order onward.

The discount is applied automatically while the subscription remains active.

Subscription discounts:

• Apply only to eligible subscription products;

• Cannot normally be combined with another discount unless expressly stated;

• Have no cash value; and

• May be changed for future subscriptions, but any material change affecting an existing subscription will be communicated where required.

Cancelling and later creating a new subscription does not automatically restart the introductory discount. We reserve the right to prevent repeated introductory offers being claimed by the same customer or household.

Automatic Payments

When you begin a subscription, you authorise us and our payment provider to charge the payment method supplied at checkout for each recurring order.

The applicable product price, subscription discount, delivery charge and billing frequency will be displayed before you confirm the subscription.

You are responsible for keeping your payment and delivery details accurate and up to date.

If a payment is unsuccessful, we or our subscription provider may attempt to collect it again. Your order may be delayed, paused or cancelled if payment cannot be collected.

Managing Your Subscription

Depending on the options available through your customer account, you may be able to:

• Change your next order date;

• Change the delivery frequency;

• Skip an upcoming order;

• Update your delivery address;

• Update your payment method;

• Change the quantity; or

• Cancel your subscription.

Changes must be completed before the next order has been processed.

If you cannot manage the subscription through your account, contact us at sales@surgentsupplements.co.uk.

Cancelling a Subscription

You may cancel your subscription at any time without paying a cancellation fee.

To cancel:

1. Sign in to your customer account and open the subscription-management section; or

2. Email sales@surgentsupplements.co.uk with your full name, subscription email address and order number.

Your cancellation becomes effective once it has been successfully completed through your account or confirmed by us.

Please submit cancellation requests before your next subscription order is processed. We recommend cancelling as early as possible before the next billing date.

Orders Already Processed

Cancelling a subscription prevents future renewals. It does not automatically cancel, refund or recall an order that has already been charged, processed or dispatched.

If you contact us immediately after an order is processed, we will try to stop it before dispatch, but we cannot guarantee that this will be possible.

If an order has already been dispatched, it will be handled under our Refund Policy. Unless statutory rights apply, subscription renewals must be unopened, sealed and otherwise eligible for return.

30-Day NeuroRoast Guarantee

Our voluntary 30-Day NeuroRoast Guarantee applies only to the first qualifying pouch from a customer’s first subscription order.

It does not apply to:

• Additional pouches in the same order;

• Subsequent subscription orders;

• Subscription renewals;

• Reactivated subscriptions; or

• New subscriptions created to obtain the introductory guarantee again.

Full conditions are provided in our Refund Policy.

This guarantee is additional to, and does not affect, your statutory consumer rights.

Skipping or Pausing Deliveries

Where this functionality is available, you may skip or pause an upcoming delivery through your customer account.

A paused subscription is not cancelled. Automatic billing and deliveries may resume on the date displayed in your subscription account.

You are responsible for reviewing the next billing date before resuming or changing a paused subscription.

Changing Products, Quantity or Frequency

Any permitted subscription change will apply from the date shown in your customer account.

Changing the product, quantity or delivery frequency may alter:

• The recurring price;

• The subscription discount;

• Delivery charges; and

• The next billing or delivery date.

The updated details will be displayed before the change is confirmed.

Price Changes

Subscription prices may change occasionally.

Where required, we will give existing subscribers advance notice of a price change and explain when it will take effect. You may cancel your subscription before the new price is charged.

A change to standard retail pricing does not entitle a customer to a retrospective refund for an order already completed.

Delivery Charges

Applicable delivery charges will be displayed when the subscription is created and may also appear in your subscription account.

Subscription orders are currently delivered only within the United Kingdom using Royal Mail Tracked 24 or Royal Mail Tracked 48. Further information is available in our Shipping Policy.

Promotional Codes

Promotional codes may not apply to subscription products unless the promotion expressly states otherwise.

A one-time promotional code does not necessarily apply to future subscription renewals.

Statutory Rights

Nothing in this policy excludes or restricts any consumer right or remedy that cannot legally be excluded or restricted.

Our Refund Policy explains the applicable cancellation and return arrangements for delivered products, including qualifying unopened food products and products that are faulty, damaged, unsafe or not as described.

Contact Us

For help managing or cancelling a subscription, contact:

Surgent Supplements Ltd
Company number: 16522399
Email: sales@surgentsupplements.co.uk

Registered office:

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Please include your order number and the email address associated with your subscription.

Last updated: 29 August 2026