Refund Policy

Our 30-Day NeuroRoast Guarantee

We want you to feel confident trying NeuroRoast. If you purchase NeuroRoast for the first time and decide it is not right for you, you may request a refund within 30 days of receiving your order—even if you have opened and tried the pouch.

The guarantee is subject to the following conditions:

• It applies to the first pouch purchased by a customer or household.

• Only one claim may be made per customer, household, delivery address or payment method.

• You must contact us within 30 days of the order being delivered.

• We may ask for your order number, a photograph of the pouch and a brief explanation of why NeuroRoast was not right for you.

• You do not need to return an opened pouch unless we specifically request it.

• Refunds are limited to the amount paid for one pouch. Where a pouch was purchased as part of a bundle, the refund will be calculated using the discounted per-pouch price paid.

• Original delivery charges and optional delivery upgrades are not refunded under this voluntary guarantee.

• The guarantee does not apply to subsequent purchases, additional pouches, subscription renewals, gifts, free products or purchases made from another retailer.

• We reserve the right to refuse claims that appear fraudulent, abusive or inconsistent with the purpose of this guarantee.

This voluntary guarantee is additional to, and does not affect, your statutory consumer rights.

Unopened Food Products

For health, hygiene and food-safety reasons, we cannot accept a change-of-mind return once a pouch has been opened or its seal has been broken, except under our 30-Day NeuroRoast Guarantee or where the product is faulty, damaged, unsafe or not as described.

Unopened pouches must be returned:

• Unused and in their original sealed packaging;

• In the same condition in which they were received; and

• Safely packaged to prevent damage during transit.

Please contact us before returning anything. Returns sent without prior authorisation may not be accepted.

Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost and risk of returning it. We recommend using a tracked postal service.

Online Cancellation Rights

If you purchased directly from our website, you may have the right to cancel your order under applicable UK consumer law.

Where the cancellation right applies, you must notify us within 14 days beginning on the day after you receive your order. You must then return the qualifying goods within a further 14 days.

Certain goods may be excluded from change-of-mind cancellation rights, including goods liable to deteriorate or expire rapidly and sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.

Nothing in this policy limits any cancellation right that applies to your purchase by law.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives and contact us as soon as possible if it is damaged, faulty, unsafe, not as described or if you receive the wrong product.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs of the product, packaging and delivery label where relevant.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund or another suitable resolution.

Do not consume a product if its seal is broken unexpectedly, its packaging is damaged, it appears contaminated or you otherwise believe it may be unsafe.

Subscriptions

The 30-Day NeuroRoast Guarantee applies only to the first qualifying pouch from a customer’s first subscription order.

It does not automatically apply to subscription renewals. Customers are responsible for managing or cancelling their subscriptions before the next billing date. Cancelling a subscription does not cancel an order that has already been processed.

If a subscription renewal has already been dispatched, any return must meet the unopened-product conditions stated in this policy.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method.

Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider. We cannot issue a refund to a different card, bank account or payment method.

Where we require goods to be returned, we may wait until we receive them—or receive acceptable evidence that they have been sent—before processing the refund.

Purchases From Other Retailers

This policy applies only to products purchased directly from the Surgent Supplements website.

If you purchased NeuroRoast from another retailer or marketplace, please contact that seller and follow its returns policy. Your statutory rights against the relevant seller remain unaffected.

Contact Us

To request a return or refund, contact us at:

Surgent Supplements Ltd
Email: sales@surgentsupplements.co.uk
Returns address: 

Advantage One

Third Avenue

Bletchley

Milton Keynes

MK1 1DR

Please do not send a return until you have contacted us and received return instructions.

Last updated: 29 August 2026